UK. Travel retail staffing and experiential specialist Blackjack Promotions is investing in a new ‘Centre of Excellence’ that will serve as a training and meeting hub for staff, clients and brands. It is part of a 15,000sq ft development near London Heathrow Airport.

Announcing next year’s opening of the new and expanded warehouse has enabled Blackjack’s partners to realise the company is a one-stop agency, specialising in experiential creative in Ireland and Dubai, travel retail and logistics. “If a brand wants to work with us, we can make their lives really easy,” emphasised Miles. Dior Senior Area Manager UK Travel Retail Nicolas Evrard commented: “We want to help our customers give our wonderful fragrances in a unique and personal way this Christmas to make their gifts even more special. LONDON, UK – Blackjack Promotions, the leader in airport staffing, travel retail and experiential marketing, has seen massive growth in demand for market research services during 2017, as clients focus on understanding how passengers use airports and their feelings about the service they receive. Fiona Tindall, Head of Domestic Retail at Blackjack Promotions, says: “Airports can be. UK-based promotions agency Blackjack has created a new travel-retail division following the acquisition of liquor specialist Stoppani Promotions, beauty and cosmetics specialists Stoppani-White and Santa Maria Promotions.The four agencies have been combined by former Stoppani and Stoppani-White promotions director Nikki Stoppani-White to create Blackjack’s travel-retail division.

The training and development venture, which will open in early 2020, will include three training and two meeting rooms, all equipped with the latest technology. They will be co-located with new warehousing facilities.

Training investment: Blackjack Promotions’ Centre of Excellence will be a key staff development facility

Blackjack Promotions, which is part of ABM Aviation company Omniserv, said the aim of the Centre of Excellence is to provide an adaptable and conveniently located space where Blackjack staff can receive high quality training, and meet with clients and brands to share ideas and experiences.

The company has also invested in a new, integrated warehouse management system – a bespoke inventory management tool that can be accessed by clients directly, allowing full visibility to their inventory and the ability to order online.

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Blackjack Promotions Managing Director Jason Miles said the new facility will allow his company to grow its service portfolio

Blackjack Promotions Managing Director Jason Miles said: “This is a total step change for Blackjack. The Centre of Excellence will be dedicated to developing our staff, while also increasing the support and services we can offer to the clients and brands we work with.

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“By bringing everyone together under one roof, we will be well placed to share learning, streamline our logistics and continue to grow our contribution to the travel retail sector.”

Miles added that the new development will be focused on a number of changes to help Blackjack deliver on its sustainability plans, including the use of renewable energy and a reduction in plastic usage.

The announcement follows the appointment of David Wheeler as OmniServ and Blackjack’s new Head of Learning & Development. He said: “The centre will be used for induction training for new colleagues, by apprenticeship providers to develop our people’s existing skills on accredited programmes, and also the development of our supervisors, team leaders and first line managers in a focused and professional environment.

“While some organisations may talk about investing in learning and development, our Centre of Excellence is proof positive.”

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The training programme aims to take Blackjack’s client services to the next level

UK. Staffing solutions, travel retail and experiential specialist Blackjack Promotions has teamed up with Penny Blake Associates (PBA), specialists in training luxury brand retail personnel, to take its client services offering to “the next level”.

PBA Founder Penny Blake will be running courses for Blackjack’s specialist luxury retail staff in the latest tactics and best practices in engaging with high-value customers. She will also be providing Blackjack’s managers with coaching and leadership modules and identifying and educating select staff to become accredited trainers themselves.

Under the training programme ‘Succeeding in the Luxury Arena’, Blackjack team managers will cover a range of topics including ‘The Luxury Arena’, ‘Emotional Intelligence’, ‘Moments of Truth’, ‘Creating a Wow Experience’ and ‘Luxury Sales Model’.

Blackjack Promotions Head of Client Services Leanne Nutter said: “Luxury brands rightly demand best-in-class brand ambassadors, and over the years Blackjack has invested significant resources in developing our retail staff. Our latest training programme, however, takes things to another level. The clients we’ve already told have been very excited – they have all heard of Penny and her team and many of them have used her services themselves.”

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“Luxury brands rightly demand best-in-class brand ambassadors,” said Blackjack

PBA Founder Penny Blake commented: “Blackjack’s commitment to training its staff in how best to engage with high-value customers in the luxury retail space is highly commendable – they realise that people are an organisation’s best asset which sets Blackjack apart as the market leader in recruitment.”